Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@SeeComfort.com
If your return is accepted, we will send you detailed instructions on how and where to ship your package. Please note that the customer is entirely responsible for purchasing and organizing their own return shipping label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@SeeComfort.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Shipping Costs
The cost of return shipping is the responsibility of the customer.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Sale items follow our standard return policy and can be returned within 30 days if they meet our eligibility criteria. Please note that we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK and European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped within the United Kingdom or into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. If you cancel within this period, we will refund the price you paid, including the original standard delivery cost, within 14 days of receiving the item back or proof that you have returned it.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days of us receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@SeeComfort.com
Contact Information
You can also reach us directly through our Contact page.
Brand name: SeeComfort
Address: Paramount Miami Worldcenter, Unit 3910, 851 NE 1st Ave, Miami, FL 33132, United States
Phone: (305) 555-0143
Email: info@SeeComfort.com
Facebook: SeeComfort
Pinterest: SeeComfort
Instagram: SeeComfort
Monday to Friday | 9:00 AM – 5:00 PM
Weekends | 11:00 AM – 4:00 PM
We aim to respond to your inquiries within 24 hours.